Privacy Policy

1. Introduction

Agency Recon ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our helpdesk platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, company name)
• Billing information (processed securely through Stripe)
• Support ticket content and communications
• Customer data you upload to the platform

2.2 Information Collected Automatically

• Device and browser information
• IP address and location data
• Usage patterns and feature interactions
• Cookies and similar tracking technologies

2.3 Third-Party Integrations

When you connect third-party services (such as Google Workspace or Microsoft 365), we may receive information from those services in accordance with your authorization. We only request permissions necessary to provide the services you've requested.

3. How We Use Your Information

• Provide, maintain, and improve our services
• Process transactions and send billing notifications
• Send service-related communications
• Respond to customer support requests
• Analyze usage to improve user experience
• Protect against fraud and unauthorized access
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Third parties who help us operate our platform (hosting, payment processing, email delivery)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure cloud infrastructure (AWS)

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account deletion, we will delete or anonymize your data within 90 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at [email protected]

8. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: